Latest from our blog

Want to work on Firefly with us this summer?

by on February 19, 2013 in Uncategorized

We’re looking for talented students to work with us this summer at Firefly (http://usefirefly.com/). All three cofounders are highly technical – 25 years of combined ... Continue Reading →

Learn More About Cobrowsing

by on February 4, 2013 in Uncategorized

On this blog we write a lot about companies that do great customer support, and about companies that use us as part of their support ... Continue Reading →

Customer Support At Less Accounting – Support Tools and Support Organization

by on November 30, 2012 in Uncategorized

A few weeks ago we sat down to talk with Annette Fidelino who manages support for LessAccounting.com one of Firefly’s customers. Read on to hear ... Continue Reading →

My Experience at Firefly: What It’s Like to Intern at an Early Stage Startup

by on November 13, 2012 in Uncategorized

There are a lot of blogs and articles out there about what it’s like to work at a startup, but I don’t feel like any ... Continue Reading →

How To Calculate Customer Lifetime Value Churn Rate And More

by on October 29, 2012 in Uncategorized

Are you looking to increase your customer lifetime value? Click here to check out Firefly for download free-screensharing made specifically for web-based businesses. In order to ... Continue Reading →

Delivering Happiness – A Review

by on October 25, 2012 in Uncategorized

This weekend I sat down to read Delivering Happiness by the founder of Zappos Tony Hsieh. Because the focus of this blog is customer service, I ... Continue Reading →

How To Make Customers Happy According To Ginni Chen

by on October 19, 2012 in Uncategorized

This is the first post in a series of interviews where we’ll talk with people who do excellent customer support. Ginni Chen is the Director ... Continue Reading →